New Directions Behavioral Health is a healthcare company that serves more than 15 million people nationwide.1 The company provides behavioral health services in partnership with health insurance providers across the United States. Depending on your specific plan, New Directions may cover some, if not all, of the cost of addiction treatment, including detox, inpatient and outpatient rehab, and long-term residential programs.

What Is New Directions Behavioral Health?

New Directions Behavioral Health is not a health insurance provider itself but partners with health insurance providers to offer high-quality behavioral health programs to their members.1

New Directions works to enhance health and reduce costs while improving the individual experience in receiving care.1 To do this, New Directions helps connect members to the right care by providing a robust network of behavioral health providers.1

Some of the primary solutions New Directions offers includes:1

  • Coordinated behavioral health.
  • Employee assistance programs (EAP).
  • Student assistance programs.
  • Life coaching.

In 2022, New Directions Behavioral Health acquired the technology company Tridiuum, which will help New Directions offer technology-enabled behavioral health services.2

Which States Does New Directions Behavioral Health Operate in?

New Directions Behavioral Health coordinates with several health insurance providers that cover different states. The health insurance providers that New Directions works with include:3

  • Blue Cross and Blue Shield of Arkansas.
  • Blue Cross and Blue Shield of Alabama.
  • Blue Cross and Blue Shield of Florida (Florida Blue).
  • Blue Cross and Blue Shield of Kansas (BlueCare).
  • Blue Cross and Blue Shield of Kansas City (Blue KC).
  • Blue Cross and Blue Shield of Louisiana.
  • Blue Cross and Blue Shield of Michigan.
  • Employee assistance programs (EAP).

If you have one of these health insurance plans, you may be able to use your benefits through New Directions to get coverage for detox, rehab, and other types of addiction therapy.

Does New Directions Behavioral Health Cover Drug and Alcohol Rehab Treatment?

Yes, New Directions Behavioral Health may be able to some, if not all, of the cost of rehab. The Affordable Care Act (ACA) requires all long-term health insurance plans to offer coverage for 10 essential health benefits, 1 of which is mental health and substance use treatment.4

This means that if your health insurance plan uses New Directions as a behavioral health provider, you can use your benefits to provide full or partial coverage for the cost of rehab. The coverage you receive and how much of the cost you’re responsible for will depend on your specific health insurance plan. You can call the number on the back of your insurance card to speak with a representative who will be able to verify your coverage.

You can also learn what rehab centers are covered and verify your insurance by contacting American Addiction Centers (AAC). Our admissions navigators are available to answer your questions about treatment and help you with the admissions process when you’re ready.

What Types of Addiction Treatment Does New Directions Behavioral Health Cover?

The types of addiction treatment covered by New Directions Behavioral Health may vary based on your specific plan. However, New Directions may be able to cover the cost of rehab for substance use disorder (SUD) treatment related to alcohol, heroin, prescription drugs, and more.

Some of the types of addiction treatment that may be available through New Directions include:5, 6, 7

  • Detox programs: Detox isn’t always necessary, but for many, it’s the first step toward recovery. Detox is the process in which the body rids itself of substances such as drugs and alcohol. This can cause uncomfortable and potentially dangerous side effects, which is why sometimes detox is managed with medications. In a medically-managed detox program, medications are administered by physicians to ease the side effects of withdrawal symptoms so you can prepare for ongoing treatment (e.g., inpatient rehab).
  • Residential inpatient programs: Inpatient treatment requires you to live at the facility full-time for several days, weeks, or months. This gives you access to around-the-clock care so you can focus on recovery and get the resources and support you need when you need it.
  • Outpatient programs: Outpatient treatment allows you to live at home while getting treatment during the day. How often you attend appointments and counseling sessions depends on the specific outpatient program, but you can expect the frequency to be several times per week.
  • Intensive outpatient programs (IOP): IOPs are another type of outpatient model, but involve more structure. You’ll attend more frequent treatment sessions than you would in other outpatient programs (e.g., 3 to 5 days a week for 3 to 4 hours at a time).
  • Partial hospitalization programs (PHP): PHPs (sometimes referred to as day treatment) offer a full-time program where you can return home at night. This type of rehab program often includes a variety of therapy methods.
  • Aftercare programs: Aftercare is a term used to describe care received following treatment, such as attending ongoing therapy sessions or 12-step meetings (e.g., A.A.). Aftercare programs are an important part of overall recovery and can help you focus on maintaining sobriety and provide you support and resources if you are struggling.

Does New Directions Behavioral Health Cover Mental Health & Dual Diagnosis Treatment?

Yes, New Directions Behavioral Health provides coverage for mental health and dual diagnosis treatment in some capacity. In addition to providing coverage for the treatment of substance use disorder (SUD), the Affordable Care Act (ACA) includes mental health services in its 10 essential health benefits.4

If you’re living with a mental health diagnosis alongside SUD, you are far from alone in your struggle. It might surprise you to find out that 50% of those with SUD also have a mental health diagnosis. When these occur at the same time, it’s known as a co-occurring disorder or dual diagnosis.8

Some of the most common mental health concerns that coincide with SUD are anxiety, bipolar disorder, depression, and post-traumatic stress disorder (PTSD).8 Dual diagnosis treatment approaches both conditions in a comprehensive and integrated way. Research strongly suggests that treating both conditions concurrently provides better long-term outcomes.9

Does New Directions Behavioral Health Cover Private and Luxury Rehabs?

If you’d like to pursue substance use treatment at a private rehab or luxury rehab, will your New Directions Behavioral Health benefits help you pay for it?

The answer depends on your specific insurance plan and what treatment centers are in-network. Insurance companies have contracts with certain medical facilities and providers to provide care to members at a set rate.10 However, many insurance companies do not provide coverage if a member seeks care at a provider that is not in-network.10

If the private rehab or luxury rehab is within your insurance provider’s network, you can get the same coverage there as any other facility.

How Much of the Cost of Rehab Does New Directions Behavioral Health Cover?

How much coverage you’ll receive depends on your insurance plan’s design, as well as other factors. For example, not all rehabs cost the same, which might mean that the coverage from your insurer doesn’t cover the full amount at a specific treatment center. The specific treatment your doctor deems medically necessary, and the length of treatment can also affect how much coverage you’ll receive. That’s why it’s so important to check your insurance before you commit to a program. Whenever possible, choose a rehab program that’s within your provider network, which will result in more coverage and lower out-of-pocket costs.10

What Should I Do if the Cost of Rehab Isn’t Fully Covered?

Your health insurance plan may only cover part of the cost of rehab, meaning you may be financially responsible for the remaining costs. However, that doesn’t mean that you can’t seek treatment.

There are many ways to pay for the cost of rehab, whether you’re paying for rehab without insurance or you’re insurance doesn’t cover the full cost. Some rehab centers offer payment plans, so you don’t have to worry about paying the full cost upfront. Some have grants and scholarships available. And some have sliding scales based on what you can realistically pay.

Ultimately, rehab is a priceless investment. There are options available to help you pay for rehab, and it’s important to not let the cost deter you from seeking treatment.

How to Check Your New Directions Behavioral Health Coverage for Rehab

Finding the right rehab facility can feel overwhelming. Knowing ahead of time what New Directions Behavioral Health will cover can make the process easier and allow you to focus on getting the help you need. The good news is, checking your coverage is simple. You can check your coverage at rehab near you or out of state in 2 ways:

  1. Contact American Addiction Centers at if you aren’t ready to call. You’ll be able to share your story and get the information you need on treatment.
  2. Fill out the short form below to check what your insurance plan covers.

Our New Directions Behavioral Health In-Network Rehab Facility

Learn more about our New Directions Behavioral Health in-network rehab facility below.

If you have questions about addiction treatment or what your health insurance plan covers through New Directions Behavioral Health, contact us at today. Our compassionate admissions navigators are available now to offer support, provide resources, and help you with the admissions process when you’re ready.