About Our Helpline

We’re here to listen

When you call, our admissions navigators are here to listen to your story. They take the time necessary to understand your experiences. From your first call to our helpline to your first day at treatment, your admissions navigator will be with you the entire way.

We’ll work with you to create an individualized plan

Each admissions navigator has knowledge about addiction, and many even are in recovery themselves. They will assess your situation and work with you to create a treatment plan specifically geared to your needs and challenges.

We’re here to support you—not to judge

Addiction can be isolating and lonely; it can even cause embarrassment or shame. But we’re here to let you know you are not alone, and addiction is not an expression of who you are. Our admissions navigators have worked with and supported many people who have stories like yours.

Why Call American Addiction Centers

An opportunity for you to be heard

Educated, compassionate, experienced – our admissions team is ready to lead you out of addiction and into a life of freedom from substance abuse. This is your opportunity to share your story and to be heard. Our team truly listens and empathizes with your experience. Some of us are in recovery as well. Watch this video to get an inside look at who the people are behind a phone call.

Life After Addiction Treatment

If you’re hesitant about calling, listen to these amazing success stories.

Your success story could be next. If you are ready to speak with a navigator, we’re ready to listen and guide you through your next steps. American Addiction Centers has a free and confidential 24/7 helpline for people suffering from addiction. Day or night, we’re ready to take your call.

Get a head start on your admissions process

Get started in advance by checking your insurance for treatment coverage using our free online tool. During your call with your navigator, you will review payment options for treatment.