Introduction to Admissions Navigators
An opportunity for you to be heard
Available 24/7, our admissions navigators are here to help you or your loved choose the right treatment facility. When you call our admission helpline, an admissions navigator is there to listen to you, answer any questions you have, and provide the support that you need—all 100% confidentially.
They will guide you as you begin the admissions process and help you understand the steps of treatment.
Get to know some of your navigators
Your admissions navigator will understand what you are experiencing, because they have worked with many people who are struggling with addiction.
When asked why he chose to become an Admissions Navigator, Zach opened up and said, “The mission we are carrying out means a lot to not just me, but my family as well. Close to five years ago, my family called in and spoke to a navigator just like me looking for help. Our conversation with an Admissions Navigator changed not just my life, but my entire family’s life as well.” He finished by saying, “I am proud to be a navigator and I love what I do.”
Maritza is a proud member of the American Addiction Centers admissions team. When Maritza was asked why she is a navigator, her response was simple: She told us she loved helping others. Maritza has been an Admissions Navigator for almost two years now and loves what she does.
Willy has been with American Addiction Centers as an Admissions Navigator for 8 years. When asked why he is an Admissions Navigator, Willy said, “My family has felt the negative effects of addiction and I truly understand how this disease (addiction) can tear families apart. I am a navigator because I enjoy helping people get healthy and seeing families reconcile in sobriety.”
We understand what you are going through
We connect with thousands of people a month who are suffering from addiction. Some of our admissions navigators are in recovery themselves. These are their stories.
Admissions Navigator: Nick
“I lost my job; I was losing my marriage. I got to the point where everything was falling apart and the inevitability of what I knew was going to happen was coming true. I said, I have to make this call and make this step or I’m going to lose everything.”
Admissions Navigator: Alicia
“My mom struggled with addiction, and she never got help…It ended up taking her life…I like to think that what I do pays it forward so that people who want to get help can have a second chance…If you need help, I’m here.”
Admissions Navigator: Karla
“I lost my husband to addiction—to an overdose—and then I turned to alcohol to cope with it. It took me crashing my car and losing my job until I finally decided that enough is enough…”
Get a head start on your admissions process
Get started in advance by checking your insurance for treatment coverage using our free online tool. During your call with your navigator, you will review payment options for treatment.