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Kind people who are willing to go the extra mile to help. Thank you for the professionalism and attention to detail. It feels like a family at Luxe which is so rare to come by these days.
My name is Matthew Noreen and I was a resident here at CBH from 6/22/2020 through 7/23/2020.. I just Graduated the program in 32 days and I am writing this because I am truly Thankful to them All.. I would like to Give CBH 7 Stars but it will only let me give 5 .. CBH is a fantastic place to get your Body .Mind and Sprit back into shape. ALL the Staff here are fantastic and attentive to what you are going through. The Therapist here are Truly top notch and take the time to truly help you and get to know you , your needs and get down to that nitty gritty of what your blocing out.. They even help you and your family reconnect if there is an issue there.. . My therapist while here was Dulce .. And I must say she is a 10 out of 10 . She truly was very attentive ,Listening to me and calling me on my BS and helping me reconnect with my wife helping us learn new ways of communication so the we will be able to have a healthy communication style in our marriage .While also helping teach me new healthy coping skills for me to deal with life in a health way . I truly am so very thankful for being lead to CBH.. If you are looking for help do not hesitate to call them and ask for help it will be the Best start to your new You ... There facility is truly very nice .. You have your own rooms , a community pool and rec area , Misters and shade for the hot desert days .. Fantastic food cooked for you by Eddie and Tyrone . You get to go on daily walks as well as fun outings even in this Covid 19 times.. We went to the Beach , Hiking in Idyllwild, Hiking and Swimming in a waterfall in Palm springs .. This is just to name some of the things they take you to do as events ...They truly are working hard here to help you step up and out of your comfort zone so that you can grow... So if you are looking for help Like I was and want to put in the work to get the Help .. DO IT... Remember ( YOU GET WHAT YOU PUT IN ) ... Truly do not Hesitate to call Paul or Melissa to get started on the new you ....
Hospital is very accommodating. They kick you out if you can’t pay thousands of deductible and work out a payment plan with you. This is my third time here and I was 13 month sober when I returned here for the third time. In that 13 months some things changed. Some of the best staff aren’t here anymore. Like a lot of staff. That much turnover in one year is concerning. Don’t take patient complaints seriously. Keep getting told they will forward it on. There is no patient bathroom downstairs. There is a bathroom but it is locked and patients aren’t allowed in. Patients aren’t allowed to take food up to the room. Here’s the problem with that. We are going through withdrawals here. A lot of that includes vomiting and diarrhea. The elevators are SLOW! I actually had an accident in my pants because I couldn’t get upstairs in time. There was another time I had puke into a trashcan because I couldn’t make it upstairs. They claim no food is allowed in the rooms because of bug problems. Ok. Fine. BUT everyone has snacks in their room from their welcome bag AND the chip rack by the nursing station, so how is that any different. So either allow people food upstairs or open a bathroom downstairs. (Because they hold groups downstairs too) Not having a patient accessible restroom on every floor in a health care facility is a violation of health care act 223.1 Patients seem to react and help more than staff. While sitting at the med window I started vomiting and the trashcan was too far away, a PATIENT grabbed the trash can for me, a PATIENT, grabbed me a glass of water, and a PATIENT got me a wet towel and stayed with me. What did staff do? Staff do not listen nor obey doctors orders. It was in the computer that I was to have IV fluids at 1pm. I was told only the charge nurse or nurse manager was allowed to do this (which isn’t true). That would be Rebecca. Rebecca kept telling me in a few minutes in a few minutes, which became her mantra. She then said she had to talk to the doctor, then talked to the doctor and we were back to in a few minutes. She went to lunch and returned at 5:45pm she again kept telling me I a few minutes but I was trying to prevent what was about to happen. At 6:45pm I asked again and she told me it was too close to shift time and I would have to wait until after med pass. That normally ends between 9 and 10pm. My kidneys are cramping I’m dizzy because I can’t keep anything down dehydrated to hell, but wait? Like I’ve been waiting all day? Well med pass didn’t end until 11:30 pm! Rebecca did not pass on the order about the IV so by the time they found it, set it up etc it was after midnight. Two employees (not charge nurses nor nursing managers mind you) tried multiple times until 1:30am to get an IV on me and couldn’t. I knew this would happen. I told Rebecca I was a hard stick on a good day and wi5 me being dehydrated it would be damn near impossible. The next morning three different employees tried again to the IV started and stopped at noon. I have pretty bruises all over my arm because they tried hard to get it. (And yes I know the bruises are normal). BUT nothing was made clear to me what the next step is. They talked about trying again later, they talked about sending me to an urgent care, and everytime I ask what’s going on I am told they don’t know yet. It is frustrating, but if I yell or speak out about it, I’m the one made to look like a lunatic.