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I was initailly very pleased with the doctor as well as the company itself during witch I had my first video apt.. However the following week I had missed my video apt. Due to phone issues.only to sign onto my account 2 days later realizing they not only took 75$ witch would have been for the apt that week,without the apt being done and matching the prior weeks 75$,but they also took an extra 15$ off my account. I contacted the conseler woman to inquire about it only for her to say it was being charged as some kind of initial 90$ fee for something else that I never signed up for. I sent her written notice stating I never signed up for automatic payments on my card let alone for them to charge it for an extra amount to begin with however she decided to ignore my pleads!!! I am highly irate. The woman canceled my membership, however my 90$ refund is yet to be seen!!!! I will be taking further action if my issue is not settled being as you are not legally able to take money from my account without my say so!
Fast admission Dont know really As of now my brother is at best drug rehabilitation, and he is there since 2 weeks. I am glad that he is through the hardest part. He said that the detox was fine, he got loads of help and it went as smooth as it was possible to go. The medical staff are very competent he said, and that the nurses are there helping out whenever he needs. We called the center like 3 weeks ago, cause we wanted to find a center where he can get real help. The person who got on the phone with us was very helpful. We talked a couple of times, before we (me and my mom and brother) decided which center to choose. After they did all the paper work very quickly. The papers with the insurance vent very fast. They did the intake very quickly. We were all very pleased with the administration that at least this did not pose a problem. The place itself is nice, very clean and orderly. My brother told us he is in a room with one room mate and that they get along very well. He said that the care takes and counselors are all very nice. All the other staff members are nice to him, and he likes the program. He said that it is since about a week he start on the 12 steps, but they gave him 2-3 options, he wanted to do the 12 steps. He said it is going well, and now he for some friends, who show him around and help him out.
Facility should fight insurance companies harder for more in-patient time. 10 days is rushed/too little. Great staff and facility