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It’s a beautiful facility, five stars there. One star for everything else, except for the food! Fine dining, room service, nice amenities, really great staff and decent treatment. But I have to drop this by so many stars due to the constant lack of communication between therapists, lack of known individual therapy sessions per week or ever changing, mix ups constantly With medication charts, no emdr, only “secret” accudetox needling, overwhelmed and understaffed nurses and medical team, confusing and lack of care psychiatry and only One time a week medical talk with actual dr that was a zoom call, no golf or tennis, and o Lordy the phone rules…. phone for business or not while we are there…? One guy there needed his phone for business, and the only way he could use it was a new rule all of a sudden where could pay $10,000 and then it was suddenly allowed. This was not the case for all people there. BIGGEST PERSONAL ISSUE: They claimed that my insurance was probably going to be denied so they didn’t bother submitting at all. With behavior health being so important these days I called my insurance company after my stay and they said that The facility should have submitted it. Now they are saying they are not even willing to try, or “back bill” it. It took almost 3 weeks to get this answer out of them after calling over and over emailing etc. and now it’s the end of the year and I feel like I’m screwed out of money I could have saved. They also promised to send the itemized bill that I could submit to my insurance numerous times, and I have yet to receive that months later, and I am simply expecting not too. Overall, it was a glamorous rehabilitation that was very comfortable, and I really love some of the treatments and therapists there, but it was over-priced and it’s overrated based on my experience.
Thank you Recovery Village at Palmer Lake for giving me the opportunity to take back my life and giving my family back their mother and wife. If you want a safe and highly professional program to help you understand your addition and implement the recovery tools you need to survive this confusing and devastating illness, you need to look NO FURTHER. Full disclosure: I’ve been to other treatment programs and all of them were helpful. However, there was something missing. I didn’t know exactly what until these past 45 days at Palmer Lake Recovery Village. I received a new level of education, trauma therapy, meditation and mindfulness skills, plus yoga and so very much more. I also must mention the unlimited access to a full contingent of licensed medical professionals. The flow of treatment is perfect. Beginning with a thorough medically supervised detox, all encompassing inpatient program, with the (imperative option in my opinion) of Intensive outpatient program with a thoroughly detailed after care plan. The staff here has a very unique combination of passion, expertise and unparalleled professionalism. All without ever neglecting the sensitive nature we addicts and alcoholics arrive on their doorstep with. Personally, my past included some significant trauma events. I really was unaware of how much impact this “old history” had on my life and my inability to stop my use of substances. But they knew and they encouraged me to address this, and made it safe for me to do so. Not everyone has big traumatic events in their past, but the small things that we brush off as insignificant can turn out to be really important. This is a first class treatment program that I would highly recommend to anyone suffering from the misery this disease brings. Hope is real and attainable. I have an honest fear of failing but I absolutely know that I have the tools, resources and an in-depth plan. If I follow it, I WILL NOT relapse. Palmer Lake made sure that I’m prepared for life with the support in place to thrive. Sincerely, Allison PS: Life can be fun sober! Thank you Sonny, Ashley, Amanda, Amanda, Cindy, Tony, Jessica, all the BHT staff, kitchen staff and everyone else dedicated to making our lives better!
I have been sober for 7 years and counting. No slips.
There is no obligation to enter treatment and you can opt out at any time.