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patience and kindness. they had a genuine interest in you.
Most case managers and employees were educated and helpful. The woman in the ladies facility was cold, uncaring. Thank goodness she is no longer employed there. Some clients were not serious about getting sober. It made it very difficult to participate with them in group meetings
Local, residential, effective. Involves family. Small, limited openings. We were invited to participate in sessions with a relative who was a resident for substance abuse. They were good at involving the family.