Drug & Alcohol Rehab Centers near Hacienda Heights, CA

I went to "Redgate" in mid 90s at the height of my heroin addiction. My friend/guide, an Irish-Cherokee USMC Marine in program, gave me a ride from OC. I was in really bad shape, sucked up & dopesick. Near the treatment in Long Beach, he stopped at a convenience store near treatment center. He went in, & I waited in car, & I was so sick was slumped down in car. So LBPD cops wheeled up, thinking an AR was in progress, & jacked us up. Friend came out, they had guns trained on him, but he explained en route to treatment. Once in Redgate, the compassionate counselors/nurses got me on medical detox, helped immensely with kicking. I started feeling a bit better after a few days, but drugs/heroin still embedded in bones, causing me anxiety/jonesing, so I was pacing the halls in the middle of the night. Night counselor, reframed my complaint of red/demerit marks on progress, was nothing in perspective, from where we came from. Also I said I was gonna leave treatment, he ''played the tape through" "Yeah and you'll be standing on the street corner, repeatedly reaching deep in your pockets, but you'll still have only 75 cents." When Redgate was renovating, they put us all at American Hospital in Tarzana, with a big pool in summertime. The counselors at Redgate there were all very helpful & professional, my case worker/counselor was Yvette, a very kind & patient lady. I went out a couple more times after that, but I was even worse, and using durations became shorter. I now have been clean & sober coming up on 27 years now. I got a commercial CDL license in 2001, and traveled 46 of 48 states repeatedly. Seeing Indy 500 time trials, parking tractor-trailer at Daytona Beach, going in Atlantic for the first time. Another time at beach near Miami, Coral Springs? Going to church services in several states incl ND, NC(I played drums & harmonica), NJ, Alabama, TX, AZ, WA, CA. The idea of freedom from active addiction for me, materialized in being able to get out of 10 mile radius of Santa Ana, i.e. Chuey's house.

- Duncan

5 out of 5

Long Beach, CA

Journey Malibu

Journey Malibu was a great rehab in most senses. The facilities and accommodations while there are top notch. The food was amazing, and the staff was pretty good as well…. BUT, it all ends there: Now with that said, the Business aspect of Journey is the most unprofessional and incompetent company I have ever worked with in my life. I was rushing to get admitted, and we paid in full up front, and were going to bill insurance while then and when completed. When leaving, Journey had a 3rd Party Company who was assisting them with their billing and filing the claims. I had a lot of claims submitted, and 2 of the claims were paid out from the start. The rest of the 10+ claims were all denied, and denied due to not providing all necessary medical documents. I followed up with Journey, and they informed me that there was a 3rd Party that handled their billing at the time. I reached out to this 3rd Party Company, and they immediately told me they no longer worked with Journey, and would not give me an answer as to why. They did however, offer to still assist me in the rest of my billing. They found that the reasons for all the denied claims was due to not providing all necessary medical documents. They attempted to get the medical documents form Journey and assist me in the rest of the billing process, even though they no longer worked with Journey, but Journey was not responsive / ignored requests for my medical records from this company, and due to this they were unable to assist me in the billing. Now I finished up at Journey 18 months ago. I have been trying to get my medical records for the last 12 months. I have spoken directly with the owner, multiple times, and he told me the medical records would be mailed out on multiple occasions. Nothing was ever sent out. I have been calling Journey countless times, just requesting the medical records so I can properly bill insurance, and I always get told I will get a call back or they will send them out, and nothing ever gets completed. Now, I can barely get a response from them. If you call their “business line”, it is disconnected. Real professional for a companies business line that is listed on their own site and countless other sites, to not be working. If you call the intake line and can get someone to pick up, they all also appear to be incompetent and nothing gets accomplished. It’s also funny as I keep hearing from them things like “your insurance is just not going to pay. It’s not our fault” and a lot of similar things. Now why is it then the only 2 claims that were submitted correctly were approved right away? The Kicker: I also work in Reimbursement for Healthcare Insurance, so I know know how to deal with billing with insurance companies, its literally what I do for a living, so I know what the situation is. My insurance company literally just needs the medical records for the dates of the claims that have been denied. For the last 12 months, I have just been trying to get my medical records, and bill the insurance myself, a job which Journey was supposed to have taken care of, but they are too incompetent to even do that. They can’t even perform a task as simple as making copies of documents and mailing them to me. Also, the 2 claims that were approved and paid out, insurance mistakenly set the checks to Journey, twice for that matter, for a total of 4checks. The checks were made out to Journey, and Journey wasn’t even competent enough to deposit checks that were mailed to them in their name. They just sat and went undeposited. If a company isn’t competent enough to deposit checks made out to them, I mean should you really trust such a big thing as recovery with them? Also, when I was there, there were 4 brand new staff members. I thought they may have just been growing. After talking with a few of them and looking back on it, and experiencing Journey first hand, I realized that they cannot keep employees, as employees won’t stay long due to the unprofessionalism. . If you are considering going there, just ask to talk with a few employees and ask them for yourself, and see what responses you get. Just look at other reviews to. You will notice a common theme. As I said before, the Therapy Staff at Journey was top notch while I was there, but don't expect any help when it comes to billing or any office business related functions. Or ecpect them to be any sort of professional.

- CRC

3.7 out of 5

Malibu, CA