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Positive support, structure, effective communication, see clients as individuals, able and willing to adapt schedules and support accordingly. Healthy, clean living environment. Focus on addiction recovery rather than primary mental health issues. Young male demographic provided a positive recovery environment. It is Expensive. Communication between staff members when dealing with an issue that extends over shift changes and/or staff hierarchy can be inefficient. Overall very positive experience. Staff always made time to discuss any concerns. Phone calls and emails always returned promptly. Monthly meetings were always kept - relevant staff were available and well informed. Was difficult sometimes to follow staff advice on how long our qualifier needed to stay because of financial concerns but their judgement proved to be sound. Qualifier is still clean and still working his program 9 months after leaving.
Ok well to be completely honest I have not started my out patient treatment. But what I can say is that I’m very excited to get started tomorrow and also I have a couple friends who have been through the program and are still clean and sober to this day! I’m hoping for the same results. I’m looking forward to my experience with you guys and I’ve heard only good things.
I want to express my gratitude for all that the entire Eden Hill team has done for our daughter and indeed our family. It has changed our daughter's life. They provided a wonderful caring "home" environment and ideal set of treatments and support services to allow her to heal and develop skills to face and manage the challenges of addiction. The team offered guidance, reassurance, resources, and most of all friendship during the most difficult of times. As anyone who has dealt with addiction knows, it can take a variety of different forms and individuals don't always respond to formulaic treatment. What is most unique about Eden Hill is that they get to know each woman starting from the warm and personal intake interview with Director and from there develop a program to address individual needs. The living environment is so supportive and so effective in teaching and reinforcing skills that allow a successful transition to the real world. Eden Hill offers a unique and effective combination - superb treatment + supportive environment + thoughtful transition - allowing each woman to succeed on her own terms. The staff at Eden Hill are a compassionate and helpful partner to families. We would simply not be where we are today without all the special people. Having them there took a weight off our shoulders; just knowing that our daughter was not alone facing these challenges provided relief and most importantly, hope. And as for outcomes…well, our daughter is living a happy, healthy, independent life thanks to her time at Eden Hill