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The center is very nice. The accommodations are pretty nice as well. My issues were with the Counselors and the scheduling. They most definitely need better counselors. Most of them are full of themselves and are set in their mind frames. Your point of view and thoughts do not matter to them. Once they have made up their mind about what they think you are doing or saying, there is nothing that you can say as a patient that will change that. I almost feel like, my thoughts were not even listened to. As far as the scheduling goes, it's just with the timings of events. You are never told when the meetings are, you just have to sit and wait for the tech to say, we are leaving in 30 minutes or so. You have to wait on that info to plan your events. Different houses seem to follow different routines as well. I heard a few other houses complain that they were not getting the same benefits that we were getting. BEWARE: The COUNSELORS TALK TO YOUR FAMILY WITHOUT TELLING YOU AND AT TIMES EVEN CONVINCE THEM TO PAY OUT OF POCKET WHEN INSURANCE REFUSES TO. At over $2K a day, that is a lot of money out of pocket.
I’m a spouse of a resident at Clearbrook. Since the night he checked in, the staff was extremely helpful, friendly, and willing to talk to me about his progress. His counselors, Boyer and Sean were always there to help me understand and navigate through the program and were more than willing to involve me in his recovery. I can’t say enough about Kevin, my family support person. He’d check in with me to see how I was doing and was there whenever I felt like I was struggling. The weekly family support meetings Jaime and her daughter Kayla held…words can’t express how grateful I am for them. Wednesdays meetings and the families that adopted me were and will forever be my lifeline. I couldn’t have been able to deal without them while he was in recovery. The encouragement and enlightenment I received is overwhelming. The words “keep coming back” are more powerful to me now than ever before and the love and support I received means so much. As the wife of someone with addiction, I can honestly say, if you want to be a part of a sincere and loving people who do not judge, but help, Clearbrook and the Banyan family is a community of kind and caring people unlike anything I could have ever imagined.
There are absolutely no words to describe what the people at STR have done for my family, from helping me with my cousin to helping with my sister, and helping myself as well, they have gone ABOVE and BEYOND in every way possible to make sure all of my families experiences have been as smooth and easy as possible during what is one of the most difficult times in anyone\'s life. I could never thank them enough or do enough to pay them back for what they have done. I will try my best by writing this review and sending them a thank you note. Please if you are looking for help for you or a loved one this is the place to go.