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When I came to BDR, I was broken and had no self esteem or self respect. I had been to a handful of other facilities and honestly didn't think this place would be able to do anything that the others hadn't. I was wrong. Right from the beginning, being met at the front doors, the genuine care and concern for my well being was felt. I felt safe, like I could finally take a breathe and just relax. During detox, the staff were always checking in on me, asking me if I was alright, if I needed anything and reminding me that should I need anything at all, they were there. I struggled with being able to love and forgive myself for my past and was told over and over again that they would love me until I could love myself. And they did just that. I am confident and secure in who I am today and I owe all of that to BDR.
I was initailly very pleased with the doctor as well as the company itself during witch I had my first video apt.. However the following week I had missed my video apt. Due to phone issues.only to sign onto my account 2 days later realizing they not only took 75$ witch would have been for the apt that week,without the apt being done and matching the prior weeks 75$,but they also took an extra 15$ off my account. I contacted the conseler woman to inquire about it only for her to say it was being charged as some kind of initial 90$ fee for something else that I never signed up for. I sent her written notice stating I never signed up for automatic payments on my card let alone for them to charge it for an extra amount to begin with however she decided to ignore my pleads!!! I am highly irate. The woman canceled my membership, however my 90$ refund is yet to be seen!!!! I will be taking further action if my issue is not settled being as you are not legally able to take money from my account without my say so!
personal attention was a strength, but the stay wasn't long enough. The person has to want help for any Rehab to be beneficial