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Great staff, most have been through treatment themselves. Great medical care as well as sobriety programs. Lots of aa commitments. Lots of information about programs outside of just aa that I knew nothing about. The staff taught me to be open, to connect with people who had what I wanted, which I never would have done if not for them. This may sound strange but the food was excellent and was available 24/7. That made a difference to me. There were a few situations that got out of control that were handled with so much compassion and professionalism. It really showed me so much about recovery when I was sure I would die somewhere drunk. I actually had accepted that as a perfect scenario, I couldn't imagine life without alcohol. They changed my imagination to something positive. I needed that to care enough to do the hard work of getting sober and staying sober. I was so focused on finding my own sober path and all the options that they made me aware of that I didn't find a single weakness with the facility or the staff.
I spent 30 days here and had a great therapist but often groups were facilitated by instructors who were underprepared. You have a lot of unstructured free time that could be used for programming. I relapsed and went back to a different rehab (Swift River) and did much better there. Unfortunately, Spring Hill staff has been calling and texting me over and over again ever since, despite the fact that I have told them many times I decided to go to Swift River instead of choosing Spring Hill. They even called my father several times as I had listed him as my emergency contact. When I finally called to ask that they stop calling me and my father I was accused of lying about being in a different treatment center and hung up on. I finally wrote this review because I could not find another way of making the phone calls stop. Clearly they are hurting for business, but as a person in recovery this hounding made me feel used.