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DO NOT GIVE THEM ANY OF YOUR MONEY UP FRONT!!!!! They will tell you that you will get reimbursed but you have to do it yourself if your insurance is slow pay. That they will help you with everything and they didn’t. They strung me along believing my insurance had coded it wrong. They took my 30,000 cash and I have been fighting a year and will get nothing. My insurance said Duffy’s basically took my money then made it look like it was not medically necessary for me to be there. I wrote to the CEO and he said we were well aware that it was private pay. That is a straight lie. I wouldn’t be having to appeal to the state now. Which I’m told does not work. Do not trust this rehab !!!! The CEO and Julia have no moral compass. Very sad.
I was hesitant to go into inpatient treatment, but boy was I wrong to worry. To a person everyone working at The House is earnestly invested and involved in helping clients recover. Sure I had some staff who I had friction with, but I always felt my recovery took precedence over personality differences. Bedding and infrastructure is a bit handed down and scuffed up, but everything is clean, as are the public and shared personal spaces. I did not have one bad meal in 2 months- NOT ONE !!! Amaaazing Latin American home cooked food that was healthy and tasted really really good. Alameda county decided I didn’t need 90 days and clients told me they could hear my counselor fighting for me to get a full program. That moved me- that I wasn’t just another meatbag to them, even if I am to the government…I give El Chante TEN out of five STARS !!!