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I was hesitant to go into inpatient treatment, but boy was I wrong to worry. To a person everyone working at The House is earnestly invested and involved in helping clients recover. Sure I had some staff who I had friction with, but I always felt my recovery took precedence over personality differences. Bedding and infrastructure is a bit handed down and scuffed up, but everything is clean, as are the public and shared personal spaces. I did not have one bad meal in 2 months- NOT ONE !!! Amaaazing Latin American home cooked food that was healthy and tasted really really good. Alameda county decided I didn’t need 90 days and clients told me they could hear my counselor fighting for me to get a full program. That moved me- that I wasn’t just another meatbag to them, even if I am to the government…I give El Chante TEN out of five STARS !!!
First I’d like to say that I never leave reviews. I’ve never been that type of person to take the time to insert my opinion on any forum whatsoever. But the quality of care my niece received at this location was above and beyond. Having failed many attempts to get clean in both residential and outpatient facilities, Luxe recovery has been an oasis on an otherwise desolate situation. Between, the staff, location and outstanding groups, I’ve had the privilege of witnessing my niece go through a revolutionary change. A change my family and I never thought would come. We will always be grateful for Luxe recovery and it’s staff for giving my once fractured family the opportunity to be whole again.
The staff truly cares about their clients. I have read the other posts and am appalled by the negative ratings! The hard truth is that if you are an unwilling participant in your own recovery, you will get nothing out of it. I witnessed a handful of participants who bragged about being in several different rehab facilities. If you are serious about your recovery, follow the guidelines and program, and participate whole heatedly, iRecovery (Serenety Palms) can and does work for and with you. After 3 years, I am still sober thanks to Serenity Palms!