Drug & Alcohol Rehab Centers near Pleasant Hill, CA

Journey Malibu was a great rehab in most senses. The facilities and accommodations while there are top notch. The food was amazing, and the staff was pretty good as well…. BUT, it all ends there: Now with that said, the Business aspect of Journey is the most unprofessional and incompetent company I have ever worked with in my life. I was rushing to get admitted, and we paid in full up front, and were going to bill insurance while then and when completed. When leaving, Journey had a 3rd Party Company who was assisting them with their billing and filing the claims. I had a lot of claims submitted, and 2 of the claims were paid out from the start. The rest of the 10+ claims were all denied, and denied due to not providing all necessary medical documents. I followed up with Journey, and they informed me that there was a 3rd Party that handled their billing at the time. I reached out to this 3rd Party Company, and they immediately told me they no longer worked with Journey, and would not give me an answer as to why. They did however, offer to still assist me in the rest of my billing. They found that the reasons for all the denied claims was due to not providing all necessary medical documents. They attempted to get the medical documents form Journey and assist me in the rest of the billing process, even though they no longer worked with Journey, but Journey was not responsive / ignored requests for my medical records from this company, and due to this they were unable to assist me in the billing. Now I finished up at Journey 18 months ago. I have been trying to get my medical records for the last 12 months. I have spoken directly with the owner, multiple times, and he told me the medical records would be mailed out on multiple occasions. Nothing was ever sent out. I have been calling Journey countless times, just requesting the medical records so I can properly bill insurance, and I always get told I will get a call back or they will send them out, and nothing ever gets completed. Now, I can barely get a response from them. If you call their “business line”, it is disconnected. Real professional for a companies business line that is listed on their own site and countless other sites, to not be working. If you call the intake line and can get someone to pick up, they all also appear to be incompetent and nothing gets accomplished. It’s also funny as I keep hearing from them things like “your insurance is just not going to pay. It’s not our fault” and a lot of similar things. Now why is it then the only 2 claims that were submitted correctly were approved right away? The Kicker: I also work in Reimbursement for Healthcare Insurance, so I know know how to deal with billing with insurance companies, its literally what I do for a living, so I know what the situation is. My insurance company literally just needs the medical records for the dates of the claims that have been denied. For the last 12 months, I have just been trying to get my medical records, and bill the insurance myself, a job which Journey was supposed to have taken care of, but they are too incompetent to even do that. They can’t even perform a task as simple as making copies of documents and mailing them to me. Also, the 2 claims that were approved and paid out, insurance mistakenly set the checks to Journey, twice for that matter, for a total of 4checks. The checks were made out to Journey, and Journey wasn’t even competent enough to deposit checks that were mailed to them in their name. They just sat and went undeposited. If a company isn’t competent enough to deposit checks made out to them, I mean should you really trust such a big thing as recovery with them? Also, when I was there, there were 4 brand new staff members. I thought they may have just been growing. After talking with a few of them and looking back on it, and experiencing Journey first hand, I realized that they cannot keep employees, as employees won’t stay long due to the unprofessionalism. . If you are considering going there, just ask to talk with a few employees and ask them for yourself, and see what responses you get. Just look at other reviews to. You will notice a common theme. As I said before, the Therapy Staff at Journey was top notch while I was there, but don't expect any help when it comes to billing or any office business related functions. Or ecpect them to be any sort of professional.

- CRC

3.7 out of 5

Malibu, CA

Sharp Mesa Vista Hospital

If someone is ready to be sober and needs help with other diagnosis, this is a good place to go. I am hearing impaired and the facility did what they could to keep me informed and communicate. I received pretty good counseling. Did not stay sober after I left but I just was not ready yet. Outdoor area is limited.

- GZ

4.3 out of 5

San Diego, CA

Serenity Knolls

Helpful, knowledgeable people. I thought that the group meeting and their method of confrontation was interesting, perhaps too confrontational, difficult time, difficult.

- anonymous

4.3 out of 5

Forest Knolls, CA

More Info

An Overview on Pleasant Hill Treatment Centers Pleasant Hill, California offers the beauty and diversity Northern California is known for. However, those seeking drug rehab in Pleasant Hill may be overwhelmed by the process of finding the right program, as budget cuts in California have reduced the number of drug treatment options available. Our toll-free number will connect you with a specialist who can give you information on programs available in the Pleasant Hill area that have proven successful in treating patients with similar needs to yours.Does a Loved One Need Dual Diagnosis Services?

Discovering a mental illness on top of a drug or alcohol addiction can be frightening and difficult to face. Some common mental health disorders that may develop concurrently with an alcohol or drug dependence, according to the US National Library of Medicine include:

Depression disorders
Schizophrenia or paranoia
Relationship/personality disorders
Anxiety

*California Drug Treatment and Prevention

The state of California is committed to treating and preventing drug and alcohol abuse among its residents. Some ways the California Department of Alcohol and Drug Programs has developed to manage recovery include:

Developing core competencies for drug counselors
Implementation of youth drug services
Medi-Cal drug treatment programs for low-income patients
Programs geared specifically toward pregnant women

Locate Rehab Programs in Pleasant Hill

Pleasant Hill offers excellent medical and mental health services for patients with dual diagnoses within its borders and in the surrounding area. Whether you need co-occurring disorder recovery services or straightforward addiction treatment, quality programs can give you the skills you need for future success. Don't waste another day in the haze of addiction; transform your life today and take the first step toward a healthy, sober and balanced future. Call now.