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It was a decent facility, but it needed more exercise, leisure and holistic options.
During my 30 day treatment, i had ready access to my individual therapist, and was welcomed by the additional therapists on staff.All three therapists on staff during my stay contributed to my treatment, and would like to personally thank each and every one of them. The nursing staff did an outstanding job with both compassion and professionalism. When challenged by other patients, they responded both courteously and professionally while sticking to policy. Let\'s face it, recovering addicts are not always the easiest people to deal with. Meals and accommodations were beyond my expectations, providing a clean, safe and enjoyable experience. The grounds are situated on a large, country living setting with a large on-sight lake with walking/jogging path readily available to residents who have reached a certain level in their treatment. The only drawbacks I would have to point out are the availability of medical doctors, although one life-threatening situation involving a patient was handled quickly, privately and compassionately by patient care technicians and nursing staff. Second, if the call center offers a pool and spa availability, check with representatives at the site if this is a necessity to you. The call center stated these were options, but both the pool and spa were under repair during the duration of my stay. Finally, there were three therapists on staff during my treatment, with one completing her final day with Sunspire on my last day of treatment, leaving only two. There were never more than 16 patients during my stay, however, and I never felt the clinical department was ever understaffed, and the facility itself was in the process of interviewing and hiring new therapists. I did run into an insurance issue a few days after checking in, due to my own misunderstanding of my coverage. The administrative staff, particularly two women, were instrumental in working with me to find the best resolution to my problem. Finally, I would like to thank the patient care technician staff, for everything that they do. Some may see them as \"baby-setters\", making sure that residents follow rules and procedures, but they are much more than that. For me, they were always available and willing to help me with anything I was struggling with during treatment. Much thanks and respect, Particularly to 4 staff members. If I could recommend one change, it would be that they employed more staff that were in active recovery, included more multi-media resources directly related to recovery, and would open up 12 step meetings to outside trusted members of the AA/NA community. All in all, I hope I never have to go back, but should I ever require rehab therapy again, Sunspire Heartland would be my first choice.
It was a great place and works if you work it. It was very structured but there was too much drama.
There is no obligation to enter treatment and you can opt out at any time.