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The facility is beautiful and the staff is nice. Treatment doesn't work but it is a beautiful place.
The program good, counselors very good. Effective program. Unfortunately the insurance dept. and coordinator are inept boarding on incompetent, despite being a self proclaimed insurance "expert". Payment in full is required up front, as GB is out of network with many carriers. The in house assessment was that in patient treatment was required, but the ins. carrier ultimately determined it was not and denied the claim. GB insurance coordinator stated that pre authorization of in patient was received, but has NEVER produced this, despite numerous requests. It was obvious she did not understand the internal/external appeal process on this private insurance plan and resulted not being able to bring in an attorney before appeals were exhausted. This has been the only in patient stay where insurance did not cover, the only difference, ins submittal and back up support. Bottom line? Good program , do not count on competent help on insurance or rely on reimbursement.