Frequently Asked Questions
Our primary goal is to provide our valued clients with a user-friendly marketing tool that is easy to navigate. To assist you in navigating ClientReach’s platform and features, we’ve compiled a set of Frequently Asked Questions to help you understand how to use ClientReach effectively.
Frequently Asked Questions
How do I log in?
To access ClientReach, visit clientreachapp.recoverybrands.com/login. Once there, you’ll be prompted to enter your email and password for login authentication. Once you are securely logged in, you will have access to the platform.
The credit card on file has expired and now my listing isn’t showing. What should I do?
If your card has expired, and your listing is no longer visible, simply log into ClientReach. After signing in, navigate to the “account” tab and click on “manage cards.” Here, you can update your card information in the provided fields. Once you’ve saved the new card details, your listing will reappear on the platform.
I forgot the account password. How do I reset it?
If you forget your password, click on ‘forgot password’ below the login section. A password reset link will be sent to the email associated with your account. Alternatively, you can reach out to our client success team, and they’ll assist in resetting your password promptly.
Why don’t I have access to the listing anymore?
If there is no current access to the account listing, please reach out to our client success team for assistance. It is recommended to contact them from an email associated with the facility or the facility’s domain. If you choose to call or you’re contacting from a different email address, please have proof ready that establishes your association with the facility and the authority to access information on the platform. Our client success team will then help you regain access efficiently and securely.
How do I see my account’s billing information?
To access your billing information, simply navigate to ClientReach and click on the “transactions” tab within the platform. Here, you’ll find comprehensive details about your billing, including transaction activity and other relevant information. It’s a convenient way to stay informed about your account’s financial aspects directly within the ClientReach platform.
Can I add or remove an account user?
For the addition or removal of an account user on ClientReach, please note that each account, regardless of the number of listings, is associated with a single email address. To initiate this process, contact our client success team, and they will assist you in making the necessary changes. Whether you need to add or remove a user, our team is here to ensure a seamless and secure management of your account on ClientReach.
How do I claim a listing?
Claiming your listing on Rehabs.com is simple. Start by visiting Rehabs.com, searching for your facility, and clicking into the listing. Once there, complete the claim listing form. Alternatively, at the bottom of the Rehabs.com home page, navigate to ‘Find a Rehab Center’. Under that section, select ‘Claim Your Listing.’ This will lead you to the claim listing form. You can also click here to officially claim your listing.