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Knowledgeable/educated staff. Tell you what you need to hear. Run down amenities I thought the staff was great. Gave you their personal experiences and helped you to find the cause of the problem.
The facility is great, my counselor was not...My counselor had very little interaction with me compared to my dorm-mates. I even had a consultation with her and the chief Counselor and felt very cheated by her idea of treatment. I left the facility and enrolled in an outpatient treatment and was given much better treatment outside of her area. I did witness other counselors providing fantastic treatment to other patients so I know this was an individual problem, not facility wide.