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Kind people who are willing to go the extra mile to help. Thank you for the professionalism and attention to detail. It feels like a family at Luxe which is so rare to come by these days.
The staff truly cares about their clients. I have read the other posts and am appalled by the negative ratings! The hard truth is that if you are an unwilling participant in your own recovery, you will get nothing out of it. I witnessed a handful of participants who bragged about being in several different rehab facilities. If you are serious about your recovery, follow the guidelines and program, and participate whole heatedly, iRecovery (Serenety Palms) can and does work for and with you. After 3 years, I am still sober thanks to Serenity Palms!
DO NOT GIVE THEM ANY OF YOUR MONEY UP FRONT!!!!! They will tell you that you will get reimbursed but you have to do it yourself if your insurance is slow pay. That they will help you with everything and they didn’t. They strung me along believing my insurance had coded it wrong. They took my 30,000 cash and I have been fighting a year and will get nothing. My insurance said Duffy’s basically took my money then made it look like it was not medically necessary for me to be there. I wrote to the CEO and he said we were well aware that it was private pay. That is a straight lie. I wouldn’t be having to appeal to the state now. Which I’m told does not work. Do not trust this rehab !!!! The CEO and Julia have no moral compass. Very sad.