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Driving up to the center here at behavioral rehabilitation was an experience in itself. It was such a beautiful and relaxing drive. Once arriving to the center we were greeted by an amazingly friendly employee. She was very polite and assisted my spouse in getting out of the car to walk him up to the building and called someone out to get his luggage. It was a great first impression of how the center was going to run and how the care was going to be that was given to him. After entering the building they gave him some water and had him fill out some paperwork along with getting his vitals taken. We were able to say our goodbyes and he was soon onto the recovery process. The first day was very hard for him and he was going through sever withdrawals, but he was assisted and guided along the way. Once he was stabilized and done with the detox process he was then able to begin the recovery process as a whole. They do 24 7 onsite counseling here to get to the root of the issue and underlying problems associated with the addiction process and are willing to put in as many hours needed to get to the root of the issues at hand. He learned how to cope with urges that he was getting and gained insight and knowledge on how to appropriately handle them. He was dealing with his frustration in a positive way and he was gaining control and was becoming determined on his relapse prevention goals. I just can not thank the staff enough on well cared for he was while being there. Knowing that he was in good hands also made it less stressful on me leaving because you could genuinely feel the warmth and care in their voices and on their faces when it comes to helping people.
I was initailly very pleased with the doctor as well as the company itself during witch I had my first video apt.. However the following week I had missed my video apt. Due to phone issues.only to sign onto my account 2 days later realizing they not only took 75$ witch would have been for the apt that week,without the apt being done and matching the prior weeks 75$,but they also took an extra 15$ off my account. I contacted the conseler woman to inquire about it only for her to say it was being charged as some kind of initial 90$ fee for something else that I never signed up for. I sent her written notice stating I never signed up for automatic payments on my card let alone for them to charge it for an extra amount to begin with however she decided to ignore my pleads!!! I am highly irate. The woman canceled my membership, however my 90$ refund is yet to be seen!!!! I will be taking further action if my issue is not settled being as you are not legally able to take money from my account without my say so!