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Don\'t waste your money. This company does not care about it\'s patients. Some of the staff members are good hearted and give 110% to ensuring patients receive the most they can get out of services provided. Overall, this facility is disorganized, inexperienced, money hungry.
Overall outstanding experience. The staff is in recovery and can relate to the newcomer's experience with the recovery process as well as pass on their own experience - especially regarding the Step One surrender experience.
At first, I hated this place. My therapist left and I got reassigned to a new one who was not on the level (bless her heart, I hope she's doing well now). My insurance dropped me halfway through, and when I called my provider, they told me they weren't receiving documents from the center. Then I dropped a dirty UA after coming coming back from an outside meeting (without having used, in any form at all), and the clinical director decided to not 'complete' my treatment. Also, they took the rock out thing away, which I was sore about for a little while (knowing I was being super petty). However, they did allow me to go to IOP after that fiasco, and I completed that. It was cool to have some extra accountability, and to finally fully complete something. During PHP, they took us to outside meetings, which was fantastic. I met a man who took me through a book and helped me find god behind paradise house (not flakes house, shameless plug). Being in this structured environment with an amazing case manager's assistance with FMLA leave from work was a huge help. They kept me separated from substances long enough to have an experience and a personality change. For that I am extremely grateful. I have since been engaged in hospitals and institutions work (for fun and for free) all across the country, and this place that I once hated for imagined slights, I now see is of a much higher caliber than all of the others I've been to. I consider myself lucky for having been here, and would suggest Pinnacle if a man were jittery or begged and required a definite hospital stay. 📘🛐