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Very unclear on what the recovery program actually is. Also most of the staff is highly unprofessional and didn't feel comfortable sharing in group. Myself and many others felt less then the staff and had poor communication with case managers. Overall I'm glad I went but this treatment hospital needs to get new better employees who care about recovery.
We were looking for a tech-friendly treatment center for a good friend and we’re so happy we found Luxe Recovery. My friend is a busy executive and Luxe was able to accommodate. He’s since left their program and is doing very well. He always mentions to me how blessed he feels, I just want to say Thank you.
DO NOT GIVE THEM ANY OF YOUR MONEY UP FRONT!!!!! They will tell you that you will get reimbursed but you have to do it yourself if your insurance is slow pay. That they will help you with everything and they didn’t. They strung me along believing my insurance had coded it wrong. They took my 30,000 cash and I have been fighting a year and will get nothing. My insurance said Duffy’s basically took my money then made it look like it was not medically necessary for me to be there. I wrote to the CEO and he said we were well aware that it was private pay. That is a straight lie. I wouldn’t be having to appeal to the state now. Which I’m told does not work. Do not trust this rehab !!!! The CEO and Julia have no moral compass. Very sad.