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Hazelden Betty Ford Foundation

11505 36th Avenue North, Plymouth, Minnesota, 55441
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Patient Reviews

Overall Ratings
  • 3.5
    Avg. score from 32 reviews
  • 3.5
    Accommodations & Amenities
  • 3.4
    Treatment Effectiveness
  • 3.7
    Meals & Nutrition
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  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
CAUTION- This facility does not treat co-occurring disorders, despite what is advertised on their website and what admissions will tell you. Their treatment staff admitted “we are not equipped to deal with mental health- we are moving in this direction”. Despite experiencing a mental health crisis with suicidal ideations, my child was discharged and the facility refused to coordinate a higher level of care or emergency services- they recommended a homeless shelter instead. When I requested they call 911, they refused. My child was turned out on the streets on a heavy snow day, while suicidal and without any means to find shelter or food since we live out of state. This is the most unprofessional, inhumane facility I have ever seen. They seem to keep their success statistics by discharging patients that do not fit their mold. Additionally, during my child’s stay at this facility, they witnessed another patient being tormented and harassed for their sexual orientation until they voluntarily left early. Disgusting and unacceptable.
  • Accommodations & Amenities
  • Treatment Effectiveness
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If you come here just a heads up besides in detox you will not be allowed to see a doctor to discuss anything I’ve been here for 10 days and have asked every day even had my counselor ask if I could meet with a doctor if they say everybody’s supposed to be treated differently they are not
    My daughter was reluctant to go into treatment from the beginning. She felt she wasn't through and had not reached rock bottom. She enter Hazelden Betty Ford Plymouth and stayed for 60 days. The professionals there worked with us to ensure her treatment was individualized to her needs. She is in her early 20's, intelligent, charismatic and presents as very mature. A critical part in treatment is a therapeutic relationship; one of trust and honesty. Her counselor was knowledgeable and had the ability to develop this type of relationship with our daughter. The other counselors were also versed in their ability to listen, validate and help her see how active addiction impacted her perception. They understood that some of her helping behaviors were actually avoidance behaviors. I attended the family program and found it to useful in helping me assess my role and how to support our daughter in a consistent way that allowed her to take ownership of managing her disease and allowing us to grow in our relationship. While in treatment she she received, medical, psychological, and nursing service.I do think the advertisement for services is someone inflated. There was not individual therapy on a weekly/regular basis but there was group therapy sessions facilitated by master level practitioners. I was under the impression the facility offered EMDR therapy and trauma informed treatment/care but they did not. Their focus is treating addiction and other co existing condition but there expertise is in addiction. I also agree that they follow the AA 12 step program and did not offer NA meetings. Meeting are tricky because they are run by participants and when participants are in treatment it is difficult to follow the process in a productive manner without someone guiding the process. The treatment team including the doctor and psychologist who both contacted me in regards to treatment options as our daughter progressed. She went into a sober living home in St. Paul Minnesota and attended the Intensive outpatient Program at Hazelden St Paul. for 6 weeks at which time she relapsed. The IOP program staff were again amazing. They understood the nature of the disease and worked with her to to manage her disease and hold her accountable for her actions. Our daughter choose to leave the program and two days later she made the decision on her own to back into treatment. She is currently back in treatment at Hazelden. In working with the treatment team and our daughter the decision was made for her to go back into residential treatment but at another location that worked with adults and not adolescence. She attended Hazeldon Center City Residential Care and was more ready to be honest with herself and accept treatment. Overall I would highly recommend both Plymouth for adolescent treatment and St Paul's IOP program; knowing the person will need outside services and supports. The biggest challenge is finding the right fit for the person who needs treatment. Each campus/facility has a different vibe.
    • Accommodations & Amenities
    • Treatment Effectiveness
    • Meals & Nutrition
    This place is horrible! $1,200/day and my daughter did 1 step in 30 days! And she shouldn’t have even gotten the first step because she’s still blaming me for “putting her in there.” The only chance of family involvement was if you committed to being there sun-wed for 8 hours a day. How are we supposed to pay for this place when we need to miss 3 days of work just to be involved. They won’t work you either on those hours! I’m beside myself on how much money they are taking for being a “babysitter.”
    • Accommodations & Amenities
    • Treatment Effectiveness
    • Meals & Nutrition
    They will lie to get you into ther facilities. They they you everything is covered by insurance. Come to find out later after a week or two of doing nothing for you that you will be billed for your stay. If don’t pay it they kick you out and send you to collections! Worst place ever!! They don’t care about you only the money they can collect from you at your worst! I bet they remove this post for telling the truth!