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I was hesitant to go into inpatient treatment, but boy was I wrong to worry. To a person everyone working at The House is earnestly invested and involved in helping clients recover. Sure I had some staff who I had friction with, but I always felt my recovery took precedence over personality differences. Bedding and infrastructure is a bit handed down and scuffed up, but everything is clean, as are the public and shared personal spaces. I did not have one bad meal in 2 months- NOT ONE !!! Amaaazing Latin American home cooked food that was healthy and tasted really really good. Alameda county decided I didn’t need 90 days and clients told me they could hear my counselor fighting for me to get a full program. That moved me- that I wasn’t just another meatbag to them, even if I am to the government…I give El Chante TEN out of five STARS !!!
This facility did care about my son, but he felt very pressured to stay beyond 28 days...When he stated he was not going to continue his stay, he noticed a distinct difference in how his counselors treated him...Nevertheless, my son thought it was a valuable experience....My son is a 46 year old very successful business man but the majority of the patients were young kids in their early 20's with both drug and alcohol problems, so he had some level of difficulty relating at first.
The staff is friendly and supportive. I love the kitchen staff. Food is great, and rooms are generally comfortable. We could use more blankets, though. I’d love to see boxes of tissues in all the rooms we use for therapy and group work. I worry that people who are hard of hearing can’t always hear when we are in large rooms like the cafeteria. Microphones could help in this regard. Overall—it’s been a great experience.