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Most case managers and employees were educated and helpful. The woman in the ladies facility was cold, uncaring. Thank goodness she is no longer employed there. Some clients were not serious about getting sober. It made it very difficult to participate with them in group meetings
Staff really care about the patients. It's not over crowded so that means your not just a number. The country setting is surreal. more staff Heartland is a great place AA/NA meeting are the best The group setting is small so no one goes overlooked. Staff will go above and beyond to make you comfortable.