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Amazing place filled with love and compassion. The staff there is the best.
The center is very nice. The accommodations are pretty nice as well. My issues were with the Counselors and the scheduling. They most definitely need better counselors. Most of them are full of themselves and are set in their mind frames. Your point of view and thoughts do not matter to them. Once they have made up their mind about what they think you are doing or saying, there is nothing that you can say as a patient that will change that. I almost feel like, my thoughts were not even listened to. As far as the scheduling goes, it's just with the timings of events. You are never told when the meetings are, you just have to sit and wait for the tech to say, we are leaving in 30 minutes or so. You have to wait on that info to plan your events. Different houses seem to follow different routines as well. I heard a few other houses complain that they were not getting the same benefits that we were getting. BEWARE: The COUNSELORS TALK TO YOUR FAMILY WITHOUT TELLING YOU AND AT TIMES EVEN CONVINCE THEM TO PAY OUT OF POCKET WHEN INSURANCE REFUSES TO. At over $2K a day, that is a lot of money out of pocket.
Watergap Wellness CHANGED MY LIFE!! It is truly an exceptional facility in every way. The staff are awesome - they are all super experienced and knowledgeable but also are some of the most caring and compassionate people I've ever met. It meant a lot to me that the staff showed a clear genuine care for my recovery and well-being. Apart from the quality of treatment/staff, the facility itself is just truly amazing - it is located in a gorgeous area with scenic views of the Poconos mountains and is very spacious with a TON of amenities: hiking, golf, a fitness center with Pelotons, a music room, a massage room, a beautiful outdoor pergola for yoga and meditation, tons of lounge areas. I could not have a more raving review of my experience here and am so thankful for Watergap Wellness for providing me with such a meaningful and positive recovery experience I will forever cherish.