Drug & Alcohol Rehab Centers near Colonial Heights, TN

We only want the best for our loved ones that is why we choose focus for my fiancé . Now after him being in the program and myself participating in family therapy all I can do is have faith and hope for the best at this point very disappointed alot of the staff I found rude if not rude just wanted to do as little as possible to help. Also I found certain things unprofessional we were told that in order to focus fully on recovery men and women were monitored or keep separated except for group sessions. Even smoke breaks were separated. They fail to mention after hours such as after midnight smoking is allowed basically most of the night so if people are alowed to stay up half the night outside smoking unsupervised how can they focus on daytime sessions and group ? Another thing I found very unprofessional is women techs are allowed in mens rooms alone? Now I know when I go to a doctor if it is male tech a female tech always has to be in the room with the male tech the entire time. I also observed during open group women and men that were in stay patients sitting together even sitting almost on top of each other or at each others feet sitting between the opposite sex legs flirting joking and just having themselves a great time this included some women techs also . When there was a roomega full of empty chairs to sit in. Not only was that very disturbing but I was told I would get a update call on my fiance progress and well being within 3 days of his stay. I never received a call so when his counselor finally did call almost 2 weeks later to set up a family session I asked how he was doing ? I was told he would have to be there 5 days before getting a phone call. I myself had to inform his counselor he had already been there 2 weeks and he and I had already spoken several times. I was wanting to know from her how he was doing she had no knowledge of his case it seemed and very unorganized. Later my fiancé told me she didn't even know his name called him Fred in group. Later that same day the counselor called me to reschedule the family session appointment she made us because she had double booked our appointment on top of another family session. At that time I put a phone call into upper management as I was concerned that he wasn't getting proper treatment or attention he should be getting . After my complaint I was assured it would be taken care of even though it was taken care for the amount of money you are spending for treatment you would not think I would have had to put a call into upper management to make sure he was being cared for. In my opinion the staff needs to be reviewed and also standard procedures and conduct need to be reviewed with the staff .

- QBee

3.7 out of 5

Chattanooga, TN

Knoxville Recovery Center & Detox

Wonderful staff that truly care about the residents. You can feel how much they want your recovery to be a success, and that you are not alone - they are in the fight with you. Anyone thinking of receiving treatment should consider this facility!

- Ellyn

5 out of 5

Knoxville, TN

Cumberland Heights Drug & Alcohol Treatment - Nashville (River Road)

Employees were very nice. I was able to observe the group meetings.

- Anonymous

4.7 out of 5

Nashville, TN