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I left Malvern on Jan. 31 2019. I had a fairly good experience there. The staff was helpful and efficient. The amenities need some work. An example..I had only 2 hot showers in the 20 days I was there. As much as the staff tries..and they do try..a lot of what is wrong there is out of there control. Towards the end of my stay I felt like the clients began to take over and attempt to run the place. There is a lot of younger adults coupling up and not focusing on ANY rehabilitation AT ALL. There was a lack of control over the clients. The younger clients began to run the place. There was a lot of disrespect towards staff and the older clients. The court ordered clients were OBVIOUSLY forced to be there and in my opinion should NOT be mixed in with the clients who chose to walk through the door. The staff made some..just some effort to dissuade rude and disrespectful men and women from coupling and/or forming cliques. There was A LOT of arguing back and forth before clients with eachother. The staff had a lack of control. I felt my treatment might've been better if separated from those much younger than myself. I am 51 and ensured a whole lot of added stress from the younger crowd arguing and being plainly disrespectful to staff and clients alike. My counselor was GREAT. He had control of small group. I feel as though the amenities could use improvement. Most negative experiences were due to lack of control from a staff/client perspective. There is a VERY strong alumni there. I took a strong sense of recovery out the door with me. I really feel strongly that an age separation would have improved my treatment.
STR has helped me in so many ways. I couldn\'t thank the staff enough for all that they\'ve done for me. Out of all the rehabs and different facilities I\'ve been to, Steps to Recovery is different.. The staff really does care about each and every one of their clients. They take their time and patience with each individual client. You get a connection and build a relationship with the staff and all the other clients during your stay and I love that about STR. I couldn\'t be more grateful for Steps to Recovery and their caring/loving staff and owner!
names George , I want to thank ms Brandi my former councler,I'm no 180 lbs clean got my teeth getting all medical taken care of ty B . wish I could thank her ,I have my own place and ty B