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I was admitted to Mt. Regis on May 24,2019. My private insurance covered my stay at Mt. Regis until June first. At that time, I went on Medicare. I was contacted by the financial dept. on June first and was told that the facility did not participate with Medicare and that I would have to pay the remaining balance that day, an amount over $10,000, which I paid. That hit me like a freight train. The financial adviser stated to me clearly that Mt. Regis would provide the billing information to me once I completed the program in order that I could submit it to Medicare for reimbursement. Upon completion, I was provided the billing information and the paperwork to file with Medicare. I submitted all the paperwork as advised but Medicare denied my claim. I was notified by mail from Medicare that my claim had been denied so I called Medicare and was told again that Medicare would not reimburse me for my stay at Mt. Regis. If the Mt. Regis administrators knew that Medicare would not pay for my stay in the first place, then why didn't they tell me on June first? I believe I was misled because they were afraid I would leave early.
I was put here by a drug court program, I have celiac disease and they went ABOVE AND BEYOND to make sure my nutritional requirements were met. They really made sure that I was eating what I was supposed to, and eating well. I was not supposed to be there, of course no one would believe that. It's very true though. I was treated very respectfully, which was a relief considering the fact that I was screwed by the system. The nurse went over my rights. She also had a homeless man there who had no clothes of his own and brought him her husband's clothes. Everyone there is so caring. I had a great experience, and I would think that I would say the opposite considering the fact that I SHOULD NOT have been in that position. It was not their fault, it was the county i was in who decided. But they treated me with nothing but respect and genuine compassion. I see reviews about not having enough family time. I saw how Boxwood (not sure I spelled it right but know it was one of the two facilities that I would be sent to) operated and they were able to have visitors. But had it explained to me why they thought it would be a negative thing. I saw the pros and cons of both. But really feel this facility was looking out for me and my well being. I have no negative things to say despite the bitterness of being sent there in the first place. If it's the same as when I went there, then be happy.