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The counselors were old-school “break the client down” types - very shaming, always accusing us of lying. I came with much lower self-esteem than when I went in, already suicidal. Strengths: Beautiful clean well-maintained house. Strong management. Excellent access to good food (clients take turns cooking supper for the group - usually about 12 clients at a time, 90 day facility). Very organized schedule and rules and abide by sanitary guidelines, health care like flu vaccines for everyone, and care to prevent communicable diseases being spread. Also excellent facility for troubled mothers with young babies, as small children can stay with their mothers. Weaknesses: Overly strong emphasis on 12-steps as the only way, and strong religion emphasis, clients can be shamed if they do not believe in God.
Some of the staff members were incredible and did a great job helping family members understand addiction. And I'm not sure what exactly occurred, but my 20 year old son went from not wanting to be there to being nostalgic for the place and wanting to stop by to visit and attend alumni events. My son's primary counselor didn't communicate with us well. We'd wait days for a return call. Near the end of his in-patient stay we had a family meeting to discuss after care and we were told we'd be contacted a few days later about options; but I just got a call from my son to come get him on his last day and the name of the sober living house in Milwaukee he was going to. No one met me when I got there. There was no check-out procedure. No talk of other possible places for him to go. My son is an atheist, and we struggle to find treatment programs that don't focus heavily on religion. But Nova was a life-saving experience for my son that was more affordable than some we'd considered, and it was in our city so it was convenient.
Treatment was based upon my needs independent of a set treatment program that everyone needs to adapt to. Staff and the facility. The program administrators.