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Love the facility! Helped save my life
My 24 year old son was a patient here. In my profession I have worked with addicts, alcoholics and counselors for 27 years. Unfortunatey, my son\'s individual counselor was horrible. She didn\'t care about his recovery at all. We were told we would hear from her within the first couple of days. We finally heard from her after almost two weeks when I repeatedly called her. During our counseling session with her she answered a phone call in the middle of my son reading an emotional letter to me. She also talked about a staff person who had a problem with addiction and cried as she did. It was very awkward and inappropriate. The administrator was even worse. She called my husband a liar when we expressed some concerns about our counselor and things that were reported by staff. She does not care about the patients and their families, or recovery. She is extremely condescending and unapproachable. I have worked with This Valley Hope for over 25 years and have always been very satisfied. Unfortunately the program seems to be suffering since the administrator took over a few months ago. Staff even say these two women are terrible at their jobs . Neither should be working in this type of environment. Hopefully someone will step in before the administrator ruins Valley Hope and it\'s reputation. Hopefully neither will jeopardize someone else\'s\'so recovery. The only saving grace was the family counselor. She really does care about the long term sobriety of the patients. She also truly cares about helping the families. She believes in doing the right thing. She shows her dedication and integrity every minute of every day.
Very good group of people understand you really well. A weakness was that they dont pay attention much to you They helped me a lot