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Staff who really cares and is helpful in meeting client needs and providing all the tools necessary to leave a life free of addiction.Amenities, Staff (case managers, therapists, support staff, and everything in between) Could use smaller groups
I cannot say enough wonderful things about Asana. I googled ‘best detox facilities’ and Asana stood out as one that caters to you as a unique individual and not just the cookie cutter institutional facility so I braved it and gave them a call. I was immediately connected to Kelsey who helped me coordinate everything for my trip within an hour to start my treatment. It was my first time in a detox and I had no idea what to expect and was extremely nervous about taking the first step. Kelsey told me someone will pick me up from the airport which was wonderful, Angel picked me up at the airport and immediately asked if I was hungry or thirsty and offered to take me to get something to eat. He could not have been kinder and more welcoming. He took me straight to the house and I was met with Morgan who helped me do all the paperwork that first night and made me feel so comfortable through a very stressful day, she helped me get settled and made sure I knew I could come to her for anything and everything. From the techs to the nurses they made me feel like I was their only client and not once did they not listen to what I needed to say. They checked in on me often and never pushed me to take anything or do anything I was uncomfortable with. They all went out of their way to genuinely talk to me and share their story and wisdom to help me through my recovery. I always felt safe and most of the time did not feel patient/client, I felt like I was at a second home with a lot of caring friends. They made being sober easy, I never laughed as much as I did and never was I able to share so honestly and openly what my issues were. One of the staff members (Angel) in an effort to make me comfortable went out and even bought me all the ingredients to make Vietnamese soup on his day off (which took half a day), he knew I loved to cook and it gave me a piece of home when I was so homesick. I was and still am so grateful. Thank you (In no particular order and I’m sure I’m missing someone) Shaina, Morgan, Angel, Ken, Scott, Mike, Kelsey, Mark, Adam, Chris, Meg, Jodi, Brian, David, John, and everyone else that was there through my stay. I can sincerely say without them I would not have been able to do this. I will forever be grateful. They have my son back his mom and my mom back her daughter. - Lili
Place is great when they do care for you which most staff do, very little to no issues with staff they are pretty considerate it’s kinda surprising how thoughtful they have been for me. My only issue is it feels like they are rushing me. They rushed me to the 3rd floor on my 4th day and tried to get me in the non-detox floor on my third day and said “you recover quick” I was throwing up blood and bile my first two days so that’s not true at all. Don’t tell me how I recover that’s not professional. They also keep messing some things up like had me as residential when I’m detox and had me written down as getting discharged one week in when I’m here for a month. Other than those couple issues everything else is great food is great medicine helps a lot and it doesn’t feel like ur in a hospital so it’s very comforting here and I am very happy regardless to be here. Thank you for everything.