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The staff truly cares about their clients. I have read the other posts and am appalled by the negative ratings! The hard truth is that if you are an unwilling participant in your own recovery, you will get nothing out of it. I witnessed a handful of participants who bragged about being in several different rehab facilities. If you are serious about your recovery, follow the guidelines and program, and participate whole heatedly, iRecovery (Serenety Palms) can and does work for and with you. After 3 years, I am still sober thanks to Serenity Palms!
I was hesitant to go into inpatient treatment, but boy was I wrong to worry. To a person everyone working at The House is earnestly invested and involved in helping clients recover. Sure I had some staff who I had friction with, but I always felt my recovery took precedence over personality differences. Bedding and infrastructure is a bit handed down and scuffed up, but everything is clean, as are the public and shared personal spaces. I did not have one bad meal in 2 months- NOT ONE !!! Amaaazing Latin American home cooked food that was healthy and tasted really really good. Alameda county decided I didn’t need 90 days and clients told me they could hear my counselor fighting for me to get a full program. That moved me- that I wasn’t just another meatbag to them, even if I am to the government…I give El Chante TEN out of five STARS !!!