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I worked for HSI twice and both times was treated with respect and understanding. I had surgery while working with HSI and the Director made sure had sufficient healing time and was genuinely concerned with my recovery from surgery. The staff was always kind and considerate.
Group time was good, liked most of the people (leaders or teachers) I talked to during group. Very little communication. We had a few meetings per day otherwise we sat in our rooms and did nothing but dwell on our problems. Felt like the staff didn't really care. I feel this facility has the option to be more successful but they seem to just want to up the drugs on their patients and let them sleep/hang out alone in their rooms all day. I didn't feel I had anyone that I could open up to plus my communication with family was very limited. It was not really helpful in my recovery.
The Short Term Treatment program was very structured and strict. This was exactly what I needed at the time. They did not allow for a lot of outside communication. This allowed me to focus on myself and prepare for the real world.