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From Paul the gentlemen who answered the phone during my initial call and walked me through the entire process of getting my loved one set up with their program to Lauren who evaluated him and answered her phone throughout the day regardless of the time for my million and one questions and assisted me in getting him a rapid covid test the morning of.....to the staff Tabitha, Sabrina, Kelly, and Mary that have assisted throughout his stay so far I am very pleased with this facility, their program, and their staff excluding Dottie who was very rude and disrespectful. Despite her unprofessional and condescending behavior I reported it and a myriad of different staff reached out to apologize and assure me something would be done. They even reassured my loved one and updated me on his well being. Anyone interested in this facility or treatment should definitely go here. They are warm and inviting. The food is fantastic from what I hear and they give respect and assistance where and when deserved. I am so happy we chose this place out of many others. Thank you to this facility and all of the amazing staff for giving me and his family peace knowing he is in good hands and taking the behavior of only one seriously. Proving she does not represent your facility or how you view your patients.
Many group meetings. Not enough family meetings. More family involvement would be helpful.
The staff is well trained and caring. They make sure to train attendees on life skills (cooking, cleaning, etc) and interpersonal skills before introduction back into real life. This facility is in Southern Kentucky and most attendees are from the area. That being said, the program is mostly geared toward a Christian based program. There doesn't seem to be any holistic approach whatsoever. It fits the area, however. I loved the staff at Independence House. They can only house about 20 women at a time, so it's small and you're able to concentrate on your program without too many personalities coming at you. There is a "KP" schedule, so everyone takes a turn cooking for the house throughout the week. I loved this about this rehab. The staff is quick to resolve any disputes between attendees through mediation. We also took frequent "field trips" to Cumberland Falls, which is nearby and also to local AA meetings.
"Things may truly have gone wrong in your life, but you don't have to go with them."
There is no obligation to enter treatment and you can opt out at any time.