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The staff was excellent, particularly their use of new and different therapeutic tools, particularly Esotherapy. The one thing lacking in the program was aftercare. No aftercare plans were made with the assistance of the staff, and upon completion of the program residents are left with no way of directly following through with their treatment, particularly no way to seek further treatment or support long distance by telephone or internet because the staff is prohibited from working with residents for 1 year after the resident's release. While this may be an industry standard, the program really needs to provide residents with alternatives for aftercare with MH professionals who can stay in contact with the staff in order to assist the resident's transition back to regularly life.
I am writing as a family member with a loved one who was at The Hope House. I can't say enough about how capable, caring and thorough the entire staff was. This experience was so much more than just a 12-step program to address addiction. They provide just the right mix of trauma therapy and addiction rehabilitation to get at the root of the addiction. He left there not only a clear plan for the next steps in his recovery, but also with specific coping strategies that he helped develop for himself through therapy. If you or your loved one is truly committed to a future without substances, you can't ask for a better rehabilitation facility.
At first, I hated this place. My therapist left and I got reassigned to a new one who was not on the level (bless her heart, I hope she's doing well now). My insurance dropped me halfway through, and when I called my provider, they told me they weren't receiving documents from the center. Then I dropped a dirty UA after coming coming back from an outside meeting (without having used, in any form at all), and the clinical director decided to not 'complete' my treatment. Also, they took the rock out thing away, which I was sore about for a little while (knowing I was being super petty). However, they did allow me to go to IOP after that fiasco, and I completed that. It was cool to have some extra accountability, and to finally fully complete something. During PHP, they took us to outside meetings, which was fantastic. I met a man who took me through a book and helped me find god behind paradise house (not flakes house, shameless plug). Being in this structured environment with an amazing case manager's assistance with FMLA leave from work was a huge help. They kept me separated from substances long enough to have an experience and a personality change. For that I am extremely grateful. I have since been engaged in hospitals and institutions work (for fun and for free) all across the country, and this place that I once hated for imagined slights, I now see is of a much higher caliber than all of the others I've been to. I consider myself lucky for having been here, and would suggest Pinnacle if a man were jittery or begged and required a definite hospital stay. 📘🛐