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I was admitted to Mt. Regis on May 24,2019. My private insurance covered my stay at Mt. Regis until June first. At that time, I went on Medicare. I was contacted by the financial dept. on June first and was told that the facility did not participate with Medicare and that I would have to pay the remaining balance that day, an amount over $10,000, which I paid. That hit me like a freight train. The financial adviser stated to me clearly that Mt. Regis would provide the billing information to me once I completed the program in order that I could submit it to Medicare for reimbursement. Upon completion, I was provided the billing information and the paperwork to file with Medicare. I submitted all the paperwork as advised but Medicare denied my claim. I was notified by mail from Medicare that my claim had been denied so I called Medicare and was told again that Medicare would not reimburse me for my stay at Mt. Regis. If the Mt. Regis administrators knew that Medicare would not pay for my stay in the first place, then why didn't they tell me on June first? I believe I was misled because they were afraid I would leave early.
I did 30 days here and went threw it no problem. The number one thing that really upset me is that I was told I would be able to do there day program for free if i fell again. Well that happened a while back ago and I went there to seek help threw the day program to be told how much it would be. Don\'t believe every thing they tell you that\'s all. I know their favorites, people they like it holds truth.....
Knowledge and friendliness of staff. Excellent setting in the country, very comfortable and "homey" Excellent staff, great home cooked meals.