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Lakeview Behavioral Health Hospital

1 Technology Parkway South, Norcross, Georgia, 30092
Facility Photo

About Lakeview Behavioral Health Hospital

Treatment programs at Lakeview Behavioral Health address behavioral health disorders, including addictive diseases and co-occurring conditions. Individualized, 12-Step-based treatment options for adults and adolescents include detox and inpatient care, as well as partial hospitalization and intensive outpatient programs. Lakeview utilizes individual, group, family and experiential therapies.

Facility Location

Patient Reviews

Overall Rating
1.7
(28 reviews)
5
4
3
2
1
  • Accommodations & Amenities
    1.6
  • Treatment Effectiveness
    1.5
  • Meals & Nutrition
    2
1.0
Therese
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
The whole process was very unprofessional. My loved one was admitted and kept 3 days after requesting discharge on a voluntary admittance. Communication is horrible, no one ever answers the phone for hours and when they do they either hang up on you or transfer you to a voicemail. The social worker assigned was very rude and condescending. The patients are left to watch tv all day, no access to outside, 1 doctors visit in 6 days, limited windows and no visitation. I felt very uncomfortable and helpless with my loved one there and would NOT recommend this facility for help. This place deserves immediate inspection and an overhaul of staff.
1.0
Therese
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
Terrible experience for my loved one. I called for hours no one answered. When I did get a staff member on the phone they were rude and hung up on me. My loved one sat and watched tv the entire time. There is no visitation allowed, no access to outside and the windows are tinted. My loved one didn’t even know what day it was. She was cold and unable to access her room. I would NEVER in a million years send a family member here. She basically disappeared for 6 days. When she requested discharge since she was admitted voluntarily, they dragged their feet for 3 days in an attempt to charge our insurance.
1.0
Dante
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
0 stars would be much more appropriate for this review. I went to Lakeview at the end of October. They initially tell you that your stay will be 5 to 7 days, but they will most likely keep you there for 7 days regardless of why you were sent there/voluntarily entered. The legal minimum is 3 days but they will most definitely keep you there longer to get as much money out of your insurance as possible. Not worth it at all for a number of reasons… First of all, the facility itself is gross. The dining area was never cleaned prior to arrival, the bathrooms were embarrassingly bare and difficult to use, the bedrooms were uncomfortable and riddled with inappropriate comments scribbled on the walls, and in general, there was always an odd smell throughout the facility. I spoke with my doctor twice the entire time I was there and only spoke to my social worker once. Aside from that, there were frequent check ins with a nurse practitioner who simply asked me if I wanted to up my dose of medication… instead of being evaluated and having it adjusted in the proper way. Group therapy was a joke. We literally were given markers to color a sheet as one of our “group therapy sessions”… Out of all of the group sessions I had, the only one that was worth while was with a lady, who only worked part-time on weekends… Most of the techs were simply unprofessional and extremely condescending at times. There was a gentle giant I met who had schizophrenia, and he was constantly yelled at by one tech. one tech asked me the usual, “are you hearing voices in your head,” to which I responded “no”, and he literally stared into my eyes uncomfortably as if I was literally a mad man, which I am not. I’m just depressed… The other techs didn’t do much aside from sit on their phone the entire day, and none of my requests were fulfilled. I asked to shave my dry and irritated face multiple times because, ya know, some people’s face naturally gets irritated when your facial hair gets out of control. Not to mention, the toiletries they provide you are the absolute cheapest products I’ve ever used. My teeth literally ached most likely because the toothpaste and flimsy toothbrush they provide do absolutely nothing for you. The food was absolutely terrible. Nausea and diarrhea are very common side effects of anti-depressants, which most patients receive. Eating the food while on those meds earned me multiple trips to the bathroom, which didn’t have enough toilet paper half the time, leading to an embarrassing mess!! Example: pancakes so hard I could bang it on the table and and leave scratches + red liquid that I assume is koolaid, but tasted like tap water… pathetic. The phones didn’t work half the time, and when they did, there was a 50/50 chance your call would be cut short for whatever reason. And my sister was consistently unable to request any information about me the entire time I was there even though I provided her with the pin which should have allowed her to do so. And worse of all, the staff were extremely rude and inconsiderate while patients were sleeping. I was woken up constantly by their laughter and loud conversations in the middle of the night and extremely early in the morning. I was kept there for 7 days for no apparent reason. All we did was watch tv all day. Luckily, I was in the highest functioning unit and was able to pass the time by socializing with other patients, who served as better therapy than the actual care providers being paid big bucks for doing absolutely nothing. I genuinely would not recommend this place to anyone who is going through anything. This place felt like prison more than a treatment facility. You are locked out of your room during the day and then forced back in during reflection, which is just a fancy word for shift change… then you have a few hours to socialize before “going to bed”. But again, good luck going to sleep when the door is left cracked allowing the bright hallway lights to bleed into the bedroom on top of the staff laughing it up as I previously mentioned. The 7th day I was there, I received no care at all, it was simply the day that I was discharged. However, they still billed me for a full days worth of services. On that last day, the front desk lady asked if I was going to do partial in-patient to which I responded, “I’m not sure.” She looked surprised and I told her that I was not told anything about my discharge or plan after leaving the facility. Overall, the communication regarding my treatment was nonexistent. The bill totaled to about $1,500 per day, and all I really got out of it, again, was mediocre group therapy for two hours, two seconds of face to face with a doctor, food that I literally could not stomach, and no sleep on those sad excuses for a bed. Again, majority of the time spent there was trying to pass the time and wait until I was freed from that sad excuse of a facility. Spare yourself/your loved ones!!
1.3
Mary Ellen
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
It was the most horrific experience of my life. I was told I was going there for further help, but what I got was a nightmare. The bed was like sleeping on a park bench. The shower was awful, the water goes on for a few seconds and off then on and off. If you wash your hair it will take six hours for the suds to get out of your hair. The food is so so. I found most of the staff to be rude and condescending. There were those that were nice, but not meant. I will never go back there again and I don’t recommend that anyone else should. I think the Stsrte of Ga should look into this place.
2.0
pam
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
do not go here. neglectful af